We have issues with sending emails to btinternet & talktalk email addresses. Either use another email address or call us if you cannot access your account to place an order. Our number is 02089858000 (Mon - Fri 12pm - 4pm). If you placed an order and didn't receive an email confirmation, then call us or send us an email to info@germandeli.co.uk and request a copy of the invoice (provide the email address associated with your account).
Important!!
Fresh Items Best Before Dates
The Best Before Date displayed next to the product at the time of purchase, will be the date you will receive even if the date is before or same as your delivery date.
Best Before Date is not the same as Use By Date.
A products does not expire after the Best Before Date.
However if you do not like items passed its Best Before Date, then ensure the products in your basket have Best Before Dates exceeding your delivery date.
We will NOT be refunding or replacing items because you didn't pay attention to the Best Before Dates displayed.
Courier Delays
Leading up to the Festivities, couriers are super busy. They are Santa's helpers and have a lot of presents and food to deliver, in all weather conditions.
Our couriers Packfleet (London area) and DHL are doing an excellent job.
However, as nothing in this world is perfect, the odd parcel may be delayed.So be patient!
Rest assured we have packed your fresh items well insulated, even now when temperature outside is colder than a fridge, so your goods will reach you in good condition even if a day later.
If there is an issue with your order, then call or email us on the day with your order number. We will be happy to help resolve any issues.
But before you call us because all your fresh items are missing, maybe look for that big plastic bag, which actually is a woolpack. Inside all your fresh items should be packed.
Last Delivery Date before Christmas
Friday 20 December 2024
Enjoy the festive fun this winter
your German Deli team
Warehouse Shop
Come and shop in-person at our warehouse shop. We are open every day between 11:00 and 15:00 (except on some bank holidays)
We have Artisan Foods’ fresh sourdough breads and cakes available daily.
A good selection of German beer is available in our warehouse shop only.
Our bratwurst hut is open on Saturdays & Sundays.
Gift Cards cannot be redeemed in shop.
Our warehouse shop is open every day between 11:00 and 15:00 (we may be closed on some Bank Holidays)
Address:
Unit 11 Forest Trading Estate
Priestley Way
London
E17 6AL
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Courier Delivery
DHL /Packfleet delivers your online order. Your parcel will be send out the day before your chosen delivery date (depending on your post code). DHL/Packfleet will deliver any time between 8:00 and 20:00.
You will receive an email / text from the courier on the day of delivery with a tracking number and estimated delivery time slot. Bear in mind that delays can happen.
Fresh items are packed with ice packs and insulating wool pouches, so these will reach you in good order, even with prolonged shipping.
If you need your items for a specific date / event, choose a delivery date one or two days before.
Mainland UK
Free delivery for orders over £50
£7.50 Delivery fee applies on orders under £50
Scottish Highlands, Islands & Northern Ireland
Free delivery for orders over £100
£10.00 Delivery fee applies on orders under £100
Channel Islands, Isle of Man, Isle of Scilly, Isle of Wight
£5.00 delivery fee applies on order over £100
£12.50 delivery fee applies on orders under £100
BFPO
£15.00 delivery fee applies on all orders
We have suspended orders for delivery to Ireland. Any orders placed for Ireland will therefore be cancelled and refunded.
For detailed information on our Delivery & Returns, click here.
