Delivery & Returns
We deliver to United Kingdom and BFPO only
We have suspended orders for delivery to Ireland. Any orders placed for Ireland will therefore be cancelled and refunded.
Delivery
You can choose your preferred delivery date during check out. However note that in some circumstances, beyond our control, a parcel may be delivered a day later.
Therefore should you require the goods for a special occasion or as a gift, we strongly recommend that you choose an earlier date than required, in case of unexpected delays with delivery.
Once DHL (Packfleet for post codes within the M25) collects your parcel from our warehouse, they will text or email you the tracking number.
On the day of delivery, you may also receive a notification from DHL/Packfleet with an estimate time of delivery. However note that in some circumstances, beyond our control, a parcel may be delivered a day later. We aim to pack all parcels in such a way that the products will reach you in excellent condition. Parcels containing fresh goods, are packed with cool packs so these goods should still reach you in good condition, even with prolonged shipping.
We advise our customers to be at home on the expected day of delivery to accept the parcel. However as a signature is no longer required, if no one is at home, the driver will leave your parcel with your neighbour or in a safe place if there is one available.
If you require assistance tracking your parcel, then call our office on 020 8985 8000 Monday – Friday 12:00 – 16:00 (except Bank holidays) or send an email to info@germandeli.co.uk and we'll get back to you with more info as soon as possible. Please mention your German Deli order number in your email.
Our system will calculate the delivery charge according to your chosen delivery address and post code.
Delivery Charges
Mainland UK
- Free delivery for orders over £50
- £7.50 Delivery fee applies on orders under £50
Scottish Highlands, Islands & Northern Ireland (delivery takes 48-72h from leaving the warehouse!)
- Free delivery for orders over £100
- £10.00 Delivery fee applies on orders under £100
Channel Islands, Isle of Man, Isle of Scilly, Isle of Wight
- £5.00 delivery fee applies on order over £100
- £12.50 delivery fee applies on orders under £100
BFPO
- £15.00 delivery fee applies on all orders
Our preferred courier is DHL or Packfleet for post codes within the M25. We aim to send the parcels by overnight service for UK Mainland. It can take up to 2 days for all other regions and some regional restrictions within UK Mainland.
If you request a delivery in a region where it takes 2 days to get the parcel delivered, then you should bear this in mind when choosing your preferred delivery date. We reserve the right to change the delivery date to accommodate the 2 days transit. We will inform you by email, if we have changed the delivery date.
We aim to pack all parcels in such a way that the products will reach you in excellent condition. Parcels containing fresh goods, are packed with cool packs so these goods should still reach you in good condition, even with prolonged shipping.
As BFPO deliveries will take longer to reach their destination, we will only send dry goods, not fresh items. If you do order fresh items, we will automatically amend your order and refund you the monies for the fresh items less £2.50 administration charge. We will inform you by email, if we have amended your order.
However if any of the goods in your parcel have been damaged or are no longer fresh, then contact our office Monday – Friday 12:00 – 16:00, except Bank Holidays.
Click &Collect
If you wish to collect an order, please place your order online as usual but let us know in the delivery comment box that and when you wish to collect it. (collection is possible Mon-Sun between 11am -3pm). If your order was below £50 and you paid delivery charges, they would then get refunded by us.
Returns & Refunds
Should you change your mind and cancel your order prior to dispatch, we shall refund you the full order and shipping charges.
If you receive a damaged or otherwise unusable product, you can request a refund by contacting our office on 020 8985 8000 Monday – Friday 12:00 – 16:00 (except Bank holidays).
If you cancel your order, after it has been shipped, we will refund within 30 days, the payment made by you, minus charges for perishable goods, shipping and return charges.
If your parcel arrived later than your preferred delivery date, and therefore decide to cancel your order or send the parcel back to us, then we reserve the right to charge you for the perishable goods, shipping and return charges.
Eligible refunds will be processed once the goods have been received by us in excellent condition, unused and in their original packaging.