Delivery & Returns

 

COVID19 UPDATE

During these unprecedented times, we cannot guarantee your parcel will arrive on the expected delivery date. DHL are working hard to deliver a much higher amount of parcels whilst still staying safe, which means it can take a little longer. 

 

 

Delivery

Once DHL collects your parcel from our warehouse, they will text or email you the tracking number.

On the day of delivery, you may also receive a notification from DHL with an estimate time of delivery. 

We advise our customers to be at home on the expected day of delivery to accept the parcel. However as a signature is no longer required, if no one is at home, the driver will leave your parcel with your neighbour or  in a safe place if there is one available. However if neither is an option, you could arrange for your parcel to be re-delivered to a local DHL Collection point. 

If you require assistance tracking your parcel, then call our office Monday – Friday 12:00 – 16:00 (except Bank holidays)

 

We deliver to United Kingdom, Ireland and BFPO only

You can choose your preferred delivery date during check out. However note that in some circumstances, beyond our control, a parcel may be delivered a day later.

Therefore should you require the goods for a special occasion or as a gift, we strongly recommend that you choose an earlier date than required, in case of unexpected delays with delivery.

Our system will calculate the delivery charge according to your chosen delivery address and post code.

Delivery Charges

UK Mainland     

  • Orders under £30                             £10
  • Orders between £30 - £60                 £8
  • Orders between £60 - £120               £6
  • Orders over £120                             FREE

Channel Islands, Scottish Highlands & Islands

  • Orders under £60                            £13.95
  • Orders between £60 - £120             £11.95
  • Orders over £120                              £6.95

Northern Ireland, Ireland, Isle of Man & Isles of Scilly 

  • Orders under £60                             £16.95
  • Orders between £60 - £120             £14.95
  • Orders over £120                               £9.95

BFPO

  • All orders                                          £14.95

 

Courier Delivery Service

Our preferred courier is DHL. We aim to send the parcels by overnight service for UK Mainland. It can take up to 2 days for all other regions and some regional restrictions within UK Mainland.

As BFPO deliveries will take longer to reach their destination, we will only send dry goods, not fresh items. If you do order fresh items, we will automatically amend your order and refund you the monies for the fresh items less £2.50 administration charge. We will inform you by email, if we have amended your order.

If you request a delivery in a region where it takes 2 days to get the parcel delivered, then you should bear this in mind when choosing your preferred delivery date. We reserve the right to change the delivery date to accommodate the 2 days transit. We will inform you by email, if we have changed the delivery date.

We aim to pack all parcels in such a way that the products will reach you in excellent condition. Parcels containing fresh goods, are packed with cool packs so these goods should still reach you in good condition, even with prolonged shipping.

However if any of the goods in your parcel have been damaged or are no longer fresh, then contact our office Monday – Friday 12:00 – 16:00, except Bank Holidays.

 

Returns

Should you change your mind and cancel your order prior to dispatch, we shall refund you the full order and shipping charges.

If you receive a damaged or otherwise unusable product, you can request a refund by contacting our office on 020 8985 8000 Monday – Friday 12:00 – 16:00 (except Bank holidays).

If you cancel your order, after it has been shipped, we will refund within 30 days, the payment made by you, minus charges for perishable goods, shipping and return charges

If your parcel arrived later than your preferred delivery date, and therefore decide to cancel your order or send the parcel back to us, then we reserve the right to charge you for the perishable goods, shipping and return charges.

Eligible refunds will be processed once the goods have been received by us in excellent condition, unused and in their original packaging.