UK border control has placed temporary restrictions on a number of animal derived products due a case of FMD in Germany.
Fresh Items Best Before Dates
The Best Before Date displayed next to the product at the time of purchase, will be the date you will receive even if the date is before or same as your delivery date.
Best Before Date is not the same as Use By Date.
A products does not expire after the Best Before Date.
However if you do not like items passed its Best Before Date, then ensure the products in your basket have Best Before Dates exceeding your delivery date.We will NOT be refunding or replacing items because you didn't pay attention to the Best Before Dates displayed.
Courier Deliveries
Our couriers Packfleet (London area) and DHL are doing an excellent job. However, as nothing in this world is perfect, the odd parcel may be delayed. So be patient!
Rest assured we have packed your fresh items well insulated, even now when temperature outside is colder than a fridge, so your goods will reach you in good condition even if a day later.
If there is an issue with your order, then call or email us on the day with your order number. We will be happy to help resolve any issues.
But before you call us because all your fresh items are missing, maybe look for that big plastic bag, which actually is a woolpack. Inside all your fresh items should be packed.
