We have issues with sending emails to btinternet & talktalk email addresses. Either use another email address or call us if you cannot access your account to place an order. Our number is 02089858000 (Mon - Fri 12pm - 4pm). If you placed an order and didn't receive an email confirmation, then call us or send us an email to info@germandeli.co.uk and request a copy of the invoice (provide the email address associated with your account).
Important!!
Fresh Items Best Before Dates
The Best Before Date displayed next to the product at the time of purchase, will be the date you will receive even if the date is before or same as your delivery date.
Best Before Date is not the same as Use By Date.
A products does not expire after the Best Before Date.
However if you do not like items passed its Best Before Date, then ensure the products in your basket have Best Before Dates exceeding your delivery date.
We will NOT be refunding or replacing items because you didn't pay attention to the Best Before Dates displayed.
Courier Delays
Leading up to the Festivities, couriers are super busy. They are Santa's helpers and have a lot of presents and food to deliver, in all weather conditions.
Our couriers Packfleet (London area) and DHL are doing an excellent job.
However, as nothing in this world is perfect, the odd parcel may be delayed.So be patient!
Rest assured we have packed your fresh items well insulated, even now when temperature outside is colder than a fridge, so your goods will reach you in good condition even if a day later.
If there is an issue with your order, then call or email us on the day with your order number. We will be happy to help resolve any issues.
But before you call us because all your fresh items are missing, maybe look for that big plastic bag, which actually is a woolpack. Inside all your fresh items should be packed.
Last Delivery Date before Christmas
Friday 20 December 2024
Enjoy the festive fun this winter
your German Deli team
Disclaimer
While every care has been taken to ensure product information is correct, food products are constantly being reformulated, so ingredients and allergens may change.
If you have any queries, or you'd like advice on any of our products, please contact our Customer Services (Tel.: 020 8985 8000, Mon-Fri 11:00 – 16:00 or email: info@germandeli.co.uk )
or the product manufacturer.
Although product information is regularly updated, we are unable to accept liability for any incorrect information.
