Terms & Conditions
These Terms and Conditions and our Privacy Policy govern your use of the germandeli.co.uk website and your relationship with germandeli.co.uk (German Deli Ltd). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use the germandeli.co.uk site.
Countries we send parcels to
Our site is only intended for orders to be delivered within UK.
Orders
All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
Acceptance of your order and the completion of the contract between you and us will take place when we have dispatched your order unless we have notified you that we do not accept your order or you have cancelled it (please refer to our “Returns and Refunds” policy).
If in the unfortunate event an item is out of stock once you have placed your order, we will contact you to arrange a refund.
German Deli Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered.
In the unlikely event that an order is lost, damaged, delayed or faulty we won't be able to cover for any damages or losses beyond that of refunding the cost or the replacement of the goods. Please let us know of any problem, as soon as you become concerned and within 24 hours of delivery for damage or faulty goods. We reserve the right to only offer a refund for a missing or damaged item in your parcel.
If you leave instructions for the courier where to leave the parcel if you are not at home without signing for it you immediately waive your right to compensation if the item is damaged or stolen as it isn't possible to guarantee its integrity after delivery.
Payments
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
We accept the following payment methods:
- UK registered credit or debit card: American Express, Visa Credit, Mastercard Credit, Visa Debit, Mastercard Debit and UK Maestro only. When paying by card, your payment will be securely processed by Braintree.
- PayPal Account: When paying with PayPal, you will be redirected to PayPal website for securely processing your payment.
- German Deli Gift Cards: During check out you can redeem the gift card. You can view your gift card balance in your online account on our website.
Right to Cancel
You may normally cancel your order only if the goods have not been shipped.
If you cancel your order after the order has been shipped, we reserve the right to charge you for any perishable goods, the shipping and return charges. To do so you must give us written notice (includes email) within a 7 day period of receipt of your order.
If you do cancel your order, after it has been shipped, we will refund within 30 days, the payment made by you, minus charges for perishable goods, shipping and return charges
Cancelled orders must be returned to us and must be received by us complete, in perfect condition, unused, and in their original packaging.
Returns
Please return any cancelled orders to:
German Deli Ltd
Warehouse & Office
Unit 11 Forest Trading Estate
Priestley Way
London E17 9AL
United Kingdom
Please note - we do not supply goods on a trial basis. This does not affect your statutory rights.
Product Information
Product information, photographs and pack sizes are all for illustrative purposes and general advice. Though we believe them to be correct they cannot be guaranteed.
From time to time recipes, packaging and ingredients may change and we may not always be as up to date as we would like them to be, so please always check the details on the packaging before using. It is especially important to check suitability for special diets and if there is a possibility of an allergic reaction.
Some of our products are not brand specific. This is generally noted in the product description. So it may be that when ordering such a product it is from a different brand than the illustrative photograph.
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times assigned to us. You are permitted to use this material only as expressly authorised by us.
You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Privacy Policy
Under the principles of the Data Protection Act we need to inform you that we hold a record of all the details we need for setting up and servicing you as a customer. We will only share your information solely for the purpose of your order. We never share your details with any third parties for marketing purposes. We do not store any credit or debit card details.
For further detailed information on our privacy policy, click here.
For further detailed information on our cookies policy, click here.
Terms and Conditions Amendments
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
English Jurisdiction
These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This web site and our terms and conditions have been designed for use within the United Kingdom and under UK law.
The germandeli.co.uk website is owned and operated by German Deli ltd, a company registered in England whose registered office is:
German Deli Ltd
Unit 11 Forest Trading Estate
Priestley Way
London
E17 6AL
Company Registration Number: 509 2446
VAT Number: GB 835 7711 11
Customer Services
Open Monday – Friday 12:00 – 16:00, excluding Bank & Public Holidays
Telephone Number 020 8985 8000
Email info@germandeli.co.uk