To protect our product quality during the extreme heat, all fresh items and chocolate might be temporarily unavailable at times, depending on the weather forecast.
These items will re-open for purchase once temperatures fall. Our warehouse shop will still sell fridge items.
If orders were already placed (containing fridge items) and a heatwave is forecast, we might contact you to change delivery date or remove fridge items.
Thank you for your understanding!
IMPORTANT INFO
Ensure you are happy with the listed Best Before Dates of the fresh items on your order, as these will be the dates you receive. When a product reaches its Best Before Date, it does not mean the products is expired.
What is a 'Best Before' Date:
A “Best Before Date” is not an “Expiry Date” or “Use by Date”. Foods that have a best before date can legally be sold after that date provided the food is fit for human consumption.
"Best before" dates are about quality, not safety. When the date is passed, it doesn't mean that the food will be harmful, but it might begin to lose its flavour or texture. However, this does not happen overnight!
Sometimes a parcel may be delayed by a day. Please be patient. If your order contains fresh items, then these will still reach you in good and safe to eat condition a day later. We package fresh items in insulated wool packs with cooling packs.
If you need to contact us about your order / delivery, then ensure you have your order number ready when calling us or include it in your email.
Your German Deli Team
Dear Customer
Fresh products availablility
We would like to point out that due to the time it now takes to transport goods from Germany to the UK best before dates are not what they used to be. Where relevant we are now putting best before dates on the website so you can make up your own mind whether you want to order these products or not.
Brexit - Ireland & Northern Ireland
We have suspended orders for delivery to Ireland and Northern Ireland. Any orders placed for Ireland & Northern Ireland will therefore be cancelled and refunded.
CLICK AND COLLECT NOW AVAILABLE ONLINE
You can now place your order to collect online. During the check out process, you have the option to collect your order and choose the collection date. Click and Collect orders are free to collect. Daily 11am-3pm
COURIER UPDATE
Your German Deli parcel will be delivered by DHL. We dispatch your parcel the afternoon before the day of delivery (unless you live in an area where it will take 48H +). On the day of delivery, you will receive a notification from DHL with an estimated delivery time slot. DHL deliveries will be between 8:00 and 20:00. Understandably, delivery delays may occur during these challenging times.
Fresh items will be packaged with sufficient cooling material so the items will remain cooled up to 48 hours after dispatch.
If you need to get in touch, either email (info@germandeli.co.uk) us for a quick response, or call us between 12-4pm on weekdays (020 8985 8000).
