General Terms and Conditions

www.germandeli.co.uk is the online identity of:

German Deli Ltd
3 Park Street
London SE1 9AB

Contact Details:
Shop: 020 7378 0000
Office: 020 8985 8000
Email: info@germandeli.co.uk

 

Orders

By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions.

These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.

This does not affect your non-excludable statutory rights. This web site and our terms and conditions have been designed for use within the United Kingdom and under UK law.

 

Right to Cancel

You may normally cancel your order only if the goods have not been shipped

If you cancel your order after the order has been shipped we reserve the right to charge you for any perishable goods and the shipping and return charges.
To do so you must give us written notice (includes email) within a 7 day period of receit of your order.
If you do cancel the order after you have received the parcel within this time period any payments made by you minus charges for perishable goods, shipping and return charges will be refunded within 30 days.
Cancelled orders must be returned to us and must be received by us complete, in perfect condition, unused, and in their original packaging.

 

Returns

Please return any cancelled orders to:

German Deli Ltd Warehouse & Office
Unit 4, The Hamlet Industrial Estate
96 White Post Lane
London E9 5EN
United Kingdom

Please note - we do not supply goods on a trial basis. This does not affect your statutory rights.

 

Payments

You can choose between three options to pay:

  1. Payments with Voucher
    If you have a German Deli voucher, please provide the Voucher number in the Comments section before you checkout.
    Please note that goods will be only shipped once the Voucher has been verified.
  2. Payments with a Credit or Debit Card
    We use WorldPay as our clearing service. All cards are accepted except Amex (American Express) and Maestro
  3. Payment with your PayPal account
    You can pay using your account with your PayPal account or alternatively use your credit or debit card using PayPal as the clearing service.


Word of caution: The use of Amex Credit Cards or foreign cards may lead to additional charges by PayPal


Goods & Conformity

We take every care to ensure that the description and specification of our products are correct at the time of going to press.
However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

We reserve the right to substitute any product with a product of the same or higher value as advertised.

 

Damaged Goods

Whilst we take great care in packaging all goods it may still happen occasionally that goods are damaged in transport. Unfortunately it is not possible to insure food products against damage during transport. However, we do take customer satisfaction serious and, once satisfied over the validity of your claim, will offer you a refund. For administrative and financial reasons we will not automatically send replacement goods and generally prefer to refund monies for damaged items.

 

Copyright & Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright of German Deli Ltd.
All Rights Reserved

The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited.




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Contact us

We are available:
Monday to Friday 8am-5pm

Phone:020 8985 8000

  Send us an e-mail